Distinguishing Yourself
by Ron Venckus

Problem solving:

The process for problem solving is straightforward, yet every step is critical:

• clarify the situation,
• determine the cause, why did it happen
• consider alternatives/ their impact on the organization, and then
• evaluate the result.

Decision Making:

This is a cognitive process used in problem solving that leads to a course of action. It is the reasoning process whereby a selection is made from alternatives. It also has a psychological component, we cannot see a decision but once it is made we can observe a behavior change or a correction in something.

Distinguishing yourself by bringing these competencies to life while selling them during an interview, involves:

• building a picture of your judgment ability,
• recognizing and understanding issues,
• identifying reality from non-reality,
• using a systematic approach of analysis and review,
• dealing with emotions,
• maintaining an objective attitude,
• considering the impact on the organization, customer, and/ or staff, as well as,
• using vision and creativity.

Are you ready to use these points in response to a competency-based interview question that involves problem solving or decision making? Answer this practice question: Tell me about a work situation which would clearly show how you identify alternatives before taking action?

Sources used: Lominger Limited, Inc., Behavioral Technologies, Inc., Hay Associates, Inc., www.personal-development.com, www.stewartcoopercoon.com, www.quintcareers.com

About the author: Ron Venckus